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Professional Certifications and Qualifications
Lillian is a seasoned leadership professional and owner of LOProducts, LLC, a Virtual Customer Service Provider, where we provide expert in-depth internet research and customer care services to clients, individuals, organizations and businesses, in the United States and abroad internationally.
Strategic Research Network Radio Interview
EXECUTIVE PROJECT MANAGEMENT AND BUSINESS DEVELOPMENT PROJECTS:
♥ Initiated, planned and directed annual “I Helped” Golf Tournament, a five-division event that benefited help center providing economic and social independence for newly unemployed and underemployed citizens
♥ Coordinated annual Indiana County Independence Day celebration, with some 15,000 in attendance, to raise money for the Chevy Chase Community Center and show appreciation for community volunteer support
♥ Partnered with I-CARE (Indiana Cares for American Reserves and Enlisted Troops) to teach social responsibility to community children while supporting operation providing toys, personal care items and supplies to the Afghan people; involved community members, organizations, churches, businesses and children from Chevy Chase Community Center’s after-school tutoring project
♥ Oversaw account conversion project valued at up to $20M and involving integration of existing financial applications from 3 merging banks; performed data analysis, auditing and streamlining and ensured compliance with regulatory guidelines
♥ Promoted black history awareness by participating in the 27th Annual Conference on Black History
AWARDS AND HONORS:
♥ ATHENA Award nomination for leadership, community service, professional excellence and assistance to women
♥ U.S. Marine Corps Reserve Toys For Tots Commander Award
♥ United Way of Indiana County Bronze Award
♥ Pennsylvania Prison Society, Prison Run-A-Thon Participant/Recipient of Funds
♥ Association of Information Technology Professionals Five Consecutive Years of Membership Award, Silver Award and Bronze Award
♥ Data Processing Management Association Region XI Outstanding Student Award
PAST AND PRESENT AFFILIATIONS:
Lillian has a proven track record on and off the internet of taking ownership and driving results. She brings a combination of relevant education, certifications, real life experiences, demonstrated skills and natural talents in the areas of technology, adult communication, psychology, call center and most importantly, customer service.
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